Refund Policy

Last updated: July 20, 2025

General

• By purchasing digital goods and game accounts on our site, you agree that refunds are possible only in exceptional cases and are considered individually.

Refund Grounds

• A refund is possible if the service or product was not provided due to the store's fault.
• Refunds are not made if the product has already been delivered (such as an account, skin, or bonuses), or in case of an incorrect order, lack of access to the email, incorrect input, or any situations beyond our control.
• Refunds are not made for in-game bans, sanctions, or rule changes if the service was provided.

Processing Time

• All refund requests are considered individually within 1–3 business days. For refund requests, write to: support@roefarm.store or Telegram: @sonic1assistant_bot

Exceptions & Guarantees

• We guarantee all services are provided as honestly and quickly as possible. Once access to the digital product or account is given, the service is considered fully rendered.
• If you experience technical issues with our service (such as double payment or failed delivery), please contact support — we will resolve everything!

Disputes

• In all dispute situations, the store reserves the right to make the final decision on refunds.
• Refunds are made only to the same payment method used for the original payment (card, PayPal, crypto).

Short version: If you didn't get your product — we always refund or re-deliver.
If the service was provided, refunds are not possible.
Always feel free to contact support!